Elaine Chao, Ruined Department of Labor, Picked to Ensure Safety of Nation’s Planes, Trains, and Automobiles

Elaine Chao, Ruined Department of Labor, Picked to Ensure Safety of Nation’s Planes, Trains, and Automobiles

Elaine Chao, Ruined Department of Labor, Picked to Ensure Safety of Nation’s Planes, Trains, and Automobiles

Under her leadership, the Department of Labor routinely ignored complaints about wage theft and workplace safety.


Yesterday, conservatives and business leaders lauded the news that Donald Trump had chosen Elaine Chao to run the Department of Transportation, a position expected to play a key role in pushing through the incoming administration’s promised infrastructure overhaul. As Secretary of Labor, and the longest-serving member of George W. Bush’s cabinet, Chao earned a reputation among Republicans as a loyal and steady operator.

But labor advocates came to view Chao differently. As her leadership of the DoL progressed, Democrats and union leaders began noting with increasing alarm that the department’s friendliness to business interests seemed to be blinding the agency to its mandate of enforcing laws that protect American workers. Chao’s DOL, they charged, took an excessively deferential approach to businesses that were found to be mistreating employees, issued low fines for safety lapses, and ignored complaints from low-wage workers. Under her tenure, according to critics, lax enforcement allowed for the unchecked growth of an epidemic of employers illegally underpaying workers, a practice known as wage theft.

Toward the end of the Bush years, criticisms of Chao’s management were confirmed and extended upon in a series of scathing reports by the non-partisan Government Accountability Office (GAO). Stating that Bush-era policies in fact discouraged workers from even reporting stolen wages, GAO’s findings not only offer a vivid window into Chao’s tenure under Bush—they also provide a reminder of which direction federal labor law enforcement may once again turn under the incoming Republican administration, which has not yet announced its choice for Secretary of Labor.

In testimony before Congress in July of 2008, the GAO stated that Chao’s Wage and Hour Division (WHD), responsible for enforcing wage theft, had summarily dropped wage-theft complaints and simply advised workers to pursue the claims on their own. “In one example, a delivery driver who was working 55 hours per week informed WHD that he was not receiving overtime pay as required,” the GAO testified. “WHD waited more than 17 months before assigning an investigator to the complaint. The investigator subsequently dropped the case without performing any investigative actions.”

The following March, after an investigation that spanned the last several months of Chao’s tenure, GAO released another study concluding that the Department of Labor “has left thousands of actual victims of wage theft who sought federal government assistance with nowhere to turn.” During the course of its investigation, the GAO deployed undercover agents to pose as victimized workers seeking help from the federal agency. The first problem was that undercover GAO agents could not get Chao’s investigators to answer their calls. “Of the 115 phone calls we made directly to WHD field offices, 87 (76 percent) went directly to voicemail,” stated the report. “In one case, WHD failed to respond to seven messages from our fictitious complainant, including four messages left in a single week. In other cases, WHD delayed over 2 weeks in responding to phone calls or failed to return phone calls from one of our fictitious employers.”

One report of child labor made by an undercover GAO agent went uninvestigated. A complaint brought by an agent posing as a Spanish-speaking immigrant was closed even though the undercover agent told DOL she had received no back wages. An investigator posing as a receptionist paid below minimum wage was simply told to contact Congress. Only one of GAO’s ten test cases put to the DOL during Chao’s last months on the job was properly investigated.

Perhaps equally troubling was GAO’s finding of serious record-keeping flaws at the labor department, which make the wage and hour office appear better at resolving cases than it actually was. By failing to make any record of the many complaints that were not resolved, DOL investigators appeared to be artificially inflating their portions of solved cases, GAO found.

In comments to media, outgoing labor secretary Chao defended her management. Chao said that labor unions had misconstrued her enforcement approach, which she called “compliance assistance,” a method that “which involves cooperating with companies,” according to Steven Greenhouse at the New York Times. Chao said that her enforcement style emphasized employer outreach and education. During her tenure, she said, occupational injuries had declined to new lows.

“I’m the first secretary of labor in the 21st century,” Chao told Greenhouse. And “the competitiveness of the American work force and the modernization of decades-old regulations have been among our top priorities.”

More recently, labor advocates have applauded what they see as a turnaround in the labor department under Obama. “The USDOL under Secretary Chao was not primarily in the business of enforcing the law,” Catherine Ruckelshaus, General Counselor and Program Director at the National Employment Law Project, said in an email. “In stark contrast,” Ruckelshaus said, Obama’s labor department “has conducted transparent, strategic enforcement aimed at low-wage and noncompliant worksites, to great effect.”

Yet now that Chao is poised to re-enter the executive branch, the stakes might be even higher than they were eight years ago. As Secretary of Transportation Chao will oversee more than three times the number of employees that report to the Labor Secretary. And, in addition to helping allocate big dollars in infrastructure spending, Chao will also likely preside over the continuing rise of self-driving cars and trucks—a technology that could amount to the largest mechanization of jobs in recent history. The offices Chao would oversee as Secretary of Transportation include the Federal Aviation Administration, the Federal Railroad Administration, the National Highway Traffic Safety Administration and other regulatory agencies that are tasked with keeping our roads, airplanes, and rails safe.

In addition to the news of Chao’s cabinet pick, it was also reported yesterday that Donald Trump is considering Pennsylvania congressman Lou Barletta as his labor secretary. While Barletta has not been the most outspoken Republican on labor issues, Politico noted that he had fallen into line with the party in criticizing President Obama’s executive order expanding overtime pay as “ill-considered,” and has assailed federal regulations more broadly.

In remarks at an event held by the National Federation of Independent Businesses, Barletta indicated that he sees federal agencies as a problem rather than a potential solution for American workers. For the U.S. Department of Labor, this sort of leadership would not be without precedent.

“My time in Washington has really been focused on trying to bring back that entrepreneurial spirit because I’m sure there are young kids out there somewhere else that have a dream and would like to get started,” Barletta said. “It’s very hard for that to happen with the environment in Washington right now — whether it’s the regulation, the agencies, and all the roadblocks.”

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