At work recently, I went to get a ham sandwich from the university cafeteria. I discovered, to my vocal dismay, that the well-loved food counter offering homemade fare had been torn out and replaced by a Burger King franchise. Questioned about this innovation, the head of "food services" insisted that it had been implemented in response to consumer demand. An exhaustive series of polls, surveys and questionnaires had revealed, apparently, that students and faculty were strongly in favor of a more "branded feel" to their dining environment.

It is worth pausing over the term "branded feel." It represents, I think, something profound: The presence of Burger King in the lunchroom is claimed to be a matter of affect. It addresses itself to "feelings," it meets a need that is more emotional than economic. This need has been identified, I was informed, by scientific and therefore inarguable means. The food-services honcho produced statistics that clearly indicated a compelling customer desire for bad, expensive food. According to his methodology, my protests were demonstrably elitist and undemocratic.

It is hardly news that opinion polls are frequently used to bolster the interests of those who commission them. But in recent years the notion that opinion can be measured in quantifiable terms has achieved unprecedented power and influence over public policy. The American penal system, for instance, has been rendered increasingly violent and sadistic as a direct response to opinion polls, which inform politicians that inhumane conditions are what voters desire. The thoughts and emotions of human beings are regarded as mathematically measurable, and the practical effects of this notion are now perceptible in the most mundane transactions of daily life.

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